Return Policy
Thank you for shopping at Zo’Nanos. We strive to ensure that you are satisfied with your purchase. Please review our return policy carefully to understand our procedures and limitations.
1. Return and Refund Conditions
- Damage During Delivery: We accept returns and issue refunds only if the product is damaged during delivery. If you receive a damaged item, please contact us immediately at [email protected] within [2] days of receipt. Provide detailed photos of the damage and any relevant information to help us process your claim.
- Return Process: To qualify for a return, you must notify us of the damage within [2] days of receiving your order. Once we verify the damage, we will provide instructions for returning the item. You may be required to return the damaged product to us before we process your refund.
- Refund Issuance: Refunds will be processed to the original payment method used at the time of purchase. Please allow [7] business days for the refund to be reflected in your account after we receive and inspect the returned item. Shipping costs are non-refundable, and you may be responsible for the return shipping costs for damaged items.
2. Products Purchased from Third-Party Retailers
- Third-Party Purchases: Our return and refund policy applies only to products purchased directly from Zo’Nanos. We are not responsible for products bought from third-party retail stores. If you have a concern about a product purchased from a third-party retailer, please contact the retailer directly for any returns or refunds.
3. Non-Refundable Items
- No Returns for Other Reasons: We do not accept returns or issue refunds for any other reasons, including but not limited to changes of mind or incorrect orders. All sales are final except for items damaged during delivery.
4. Contact Information
For questions or concerns regarding returns or refunds, or to report a damaged product, please contact us at:
Zo’Nanos
[email protected]
