TERMS AND CONDITIONS

Welcome to Zo’Nanos! These Terms and Conditions (“Terms”) govern your use of our website www.zonanos.com and any purchases you make from our store. By accessing or using our site and services, you agree to be bound by these Terms. Please read them carefully.

This website is owned and operated by Zo’Nanos Hair Care (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at DHA Phase 6 Karachi. Our principal place of business is located at Khybane Bukhari DHA Phase 6 Karachi b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on 0311310778 or send us an email on [email protected].

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after changes constitutes your acceptance of the new Terms. Please review these Terms periodically for any updates.

3. Products and Services

• Product Descriptions: We strive to ensure that product descriptions and images on our website are accurate. However, we do not warrant that product descriptions, images, or other content are error-free.
• Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of any product we offer and to refuse any order.

4. Orders and Payment

• Order Processing: Orders are processed based on availability and payment verification. We will notify you via email if there are any issues with your order.
• Payment: We accept various payment methods including credit/debit cards and other secure payment options. You agree to provide accurate payment information and to pay all charges incurred.

5. Shipping and Delivery

• Shipping Policy: We offer shipping options as detailed on our website. Delivery times may vary based on location and shipping method selected.
• Shipping Costs: Shipping costs will be calculated at checkout and are based on the shipping method, weight of shipment and destination.
• Delivery Issues: We are not responsible for delays or issues caused by the carrier. If you experience a problem with your delivery, please contact us so we can assist you.
• Orders above PKR 5000 need to pay an advance fee that will be decided by our delivery team.

6. Returns and Refunds

• Return Policy: We only accept returns and issue refunds if the product is damaged during delivery. If you receive a damaged item, please notify us immediately at [email protected] within [2] days of receipt with detailed photos of the damage.
• Refund Process: Upon verification of the damage, we will issue a refund to the original payment method. Refunds will be processed once we receive and inspect the damaged item. Shipping costs are non-refundable, and you may be responsible for the cost of returning the damaged product to us.
• Non-Refundable Items: Please note that we do not accept returns or issue refunds for any other reasons, including but not limited to changes of mind or incorrect orders.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Zo’Nanos or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. User Accounts

• Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Account Security: Notify us immediately of any unauthorized use of your account or any other breach of security.

9. Limitation of Liability|

To the fullest extent permitted by law, Zo’Nanos is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability for any claim arising from these Terms is limited to the amount you paid for the product or service.

10. Governing Law

These Terms are governed by and construed in accordance with the laws ofPakistan. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Sindh.

11. Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for any reason, including but not limited to a breach of these Terms.

12. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy at [Privacy Policy URL].